0065 - Managing the Opportunities Provided by Conflict
Course Description
Overview
Conflict is natural and, if embraced, has an untapped potential to ignite innovative change. When ignored or handled incorrectly, conflict can unleash a destructive force within your organization. Worry not! Wherever you are in the conflict cycle, it’s never too late to affect change.
This course utilizes the Everything DiSC Productive Conflict Profile® (produced by John Wiley & Sons, Inc.) to help participants improve their awareness about conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, you will learn techniques to curb destructive behaviors and effectively respond to conflict situations. The course also features an exploration of the Everything DiSC Productive Conflict Profile® in the context of conflict, providing an opportunity for you to explore destructive conflict responses.
This course is part of the Leadership Certificate.
Who Should Enroll
- Supervisors
- Managers
- Leaders (or those in leadership roles)
- Individuals aspiring to achieve supervisory and management positions"
What you will learn
- Improve awareness and understanding of conflict behaviours.
- Establish techniques to respond to conflict and overcome challenges.
- Understand methods for making more productive choices in response to conflict.
- Identify opportunities to affect positive change as you manage conflict.
Applies Towards the Following Certificates
- Leadership : Mandatory