0014 - Achieving Success with Difficult People

Description

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period
to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12.
You are not required to be online at any specific time. In addition to the specific lesson content, there is a discussion board with
each lesson and often there is an optional assignment to apply the learning. Following each lesson, there is a short multiple choice quiz.
Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for
the final exam. The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the
course. There is only one opportunity to pass the exam. A certificate of completion from WatSPEED is available within four weeks of successful
completion of each course and can be accessed in your student portal. Many of the Ed2Go courses are eligible towards the various online certificates
offered by WatSPEED.

• This course can be taken on either a PC, Mac, or Chromebook.

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

• Email capabilities and access to a personal email account.

Applies Towards the Following Certificates

• Customer Service : Mandatory