0372 - Problem-Solving and Decision-Making for Leaders
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Course Description
Overview
No matter your field or industry, you are in the business of problem-solving and decision-making. In this course, you will learn to lead people to solve problems. You will work with other course participants to practice proven problem-solving and decision-making techniques. You will also develop the knowledge and tools you need to help people creatively tackle everyday workplace problems and decisions.
This course can be taken as part of the Advanced Leadership Certificate.
Who Should Enroll
- Individuals who have completed the Leadership Certificate
- Professionals who want to delve deeper into leadership best practices
- Supervisors
- Managers
- Team leads
- Aspiring leaders
What you will learn
- The Six Sigma problem-solving methodology to improve problem-solving and decision-making within your organization:
- Define phase (problem and goal statements)
- Measure phase (asking important questions)
- Analyse phase (root cause analysis and process maps)
- Improve phase (brainstorming and creativity)
- Control phase (documenting and communicating solutions)
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